Social impact of ITeS
Information technology :
ITES ,Information Technology Enabled Service is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc. Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improve service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions.
IT enabled Services (ITeS), likewise called web empowered administrations or remote administrations or Tele-working, covers the whole range of operations which abuse data innovation for enhancing proficiency of an association. These administrations give an extensive variety of vocation choices that incorporate open doors in call Center, therapeutic interpretation, medicinal charging and coding, back office operations, income claims preparing, legitimate databases, content improvement, payrolls, coordinations administration, GIS (Geographical Information System), HR administrations, web administrations and so on.
An and N Islands situated in the Bay of Bengal have various imperatives and land detriments. The delicate environment of the Andaman and Nicobar Islands combined with topographical segregation and deficiency of minerals and characteristic assets don't allow substantial scale Industrialization. In this manner, Andaman and Nicobar Administration have distinguished Information Technology empowered Services (ITeS) as one of the push zones for improvement. ITeS as an apparatus can be successfully used as a medium to significantly improve the quality and way of life of the general population in consonance with National Objectives. Foundation of sound IT framework with correspondence spine and so on has been distinguished as high need region in perspective of the topographical spread of the Islands which incorporates, setting up of Software Technology Park (STP) through Industries Department, Financial necessities of IT empowered Services viz. DTP, Data Entry Center, Cyber Café laying of under ocean optical fiber link interfacing territory India and An and N Islands.
The IT Industry is the quickest developing fragment of the Indian economy. As indicated by an exploration report distributed by National Association of Software and Service Companies (NASSCOM), 'IT-BPO Sector in India: Strategic Review 2010,' the IT-BPO industry is assessed to total incomes of US$ 73.1 billion in FY2010, with the IT programming and administrations industry representing US$ 63.7 billion of incomes.
IT administrations is relied upon to develop by 2.4 for every penny in 2010, and 4.2 for each penny in 2011 as organizations leaving subsidence tackle the requirement for data innovation to make upper hand.
The Indian IT - BPO sector including the domestic and exports segments continue to gain strength, experiencing high levels of activity both onshore as well as offshore. The companies continue to move up the value-chain to offer higher end research and analytics services to their clients. NASSCOM predicts that the Indian IT-BPO revenues may touch US$ 225 billion by 2020.
Our Forte in ITes Sector is :
Voice
Non Voice
Technical support
What is the Key IT enabled Services?
The key IT enabled services are:
Technologies involved:
For each service there are two types of technologies involved:
The enabling technologies are those technologies which allow the IT enablement. For e.g. in the call centres they are – CTI (Computer telephony integration), CRM( Customer Relationship Management ),etc The interchanges permits the IT administration to be conveyed through another station - Telephone, IP, VoiP (Voice over IP: Voice over Internet Protocol), Satellite based transmission, and so on.
The blend of the right innovation and the correspondence channel achieves high degrees of change in the administration quality.
Favored Application Areas :
The favored application regions are territories where there is immense measure of information that should be prepared and used for conveying the outcomes, or the information is the result of the administration. In all cases, without utilize Ö…f IT the assignment would somehow be un managable. The absolute most essential ranges where IT empowered administrations can be conveyed are:
Telemarketing
Helpdesk
Client Support Centers
Information Ware House
Translation Centers
GIS Mapping for Transport following
Electronic Distribution.
Opportunities and Challenges:
The changing economic and business conditions, rapid technological innovation, proliferation of the internet and globalization are creating an increasingly competitive environment. The role of technology has evolved from supporting corporations to transforming them. Global companies are increasingly turning to offshore technology service providers in order to meet their need for high quality and cost competitive technology solutions.
We understand that being in the IT and ITES industry, your company can encounter a wide variety of risks and challenges in their endeavor to create and maintain a seamless, successful, sustainable and scalable business. Some of the challenges faced include:
IT enabled services:
E-Governance
Call centers
Data management
Medical(telemedicine&transcription)
Data digitization
Website services
E-Governance:
Computer help us to look at the government website and the services provided by them.
The various websites provided by the government give the details about the departments, specific functions, special schemes, document, contacts, links, IAS intranet, site map, search, what,s new, press releases, feedback.
These websites are both in English and any other languages.
Call centers:
A call center is sometimes defined as a telephone based shared service for specific customer activities and are used for number of customer-related functions like marketing, selling information transfer, advice, technical support and so on.
A call center has adequate telecom facilities, trained consultants, access to wide database, internet and other on- line information support to provide information and support services to customers.
It operates to provide round the clock and year round service i.e.24x365 services.
Data management:
Data management is a category of IT enabled services pertaining to collection, digitization and processing of data coming from various source. Traditional data processing services comprise punching data from manually filled forms, image or publications; preparing database and putting them together.
However, with the advent of multimedia and interest, source have increased to include manually printed documents, images, sound and video.
Equally diverse are the new output media which include database on servers, hard copy publications, CD-ROM records emanating from internet based queries.
Medical(telemedicine & transcription):
Medical transcription is a permanent legal document that formally states the result of a medical investigation. It facilitates communication and supports the insurance claims. There are three main steps involved in medical transcription. These include:
The doctor dictates into a special device or a free telephone..thesound is then stored on a sever at the other end.
The trained transcriptionists listen to the dictation and transcribe.
The transcribed reports are transmitted back to hospital as a word document.
Data digitization:
Digitization refers to the conversion of non-digital material to digitalform. A wide variety of materials as diverse as maps, manuscripts, moving images and sound may be digitized.
The Deployment Issues:
Whearas the development is high, and the prospects are enarmous, there are numerous deploymant issues for stablishment of IT empowered administrations.
High Capital Investments
Time Turnaround
Good example/Guide or Help to new companies
High Volume Transactions
High Communications cost
Absence of prepared and solid assets
Continous Business Availablity
Growth of ITeS industry:
Introduction to modern IT:
Information technology is currently taking center stage in ever day lives. It helps to spread information easily around the world and plays important role in new shape to build a dynamic world. It is also transforming the organization in which we work, the kinds of skills available and the skills needed to succeed. It is used in all areas of modern life in science , technology, business , industry leisure and entertainment. It is spreading further and further into our daily lives. It has become so deeply embedded in our society that’s almost no activity would be without it.
Information technology in world:
IT is play crucial role in modern society. It has become so deeply embedded in information processing and communication system that almost no activity would be possible without them .now we are going to discuss about varies uses of it in different field.
Applications of information technology in our daily life:
IT in education:
Student have many opportunities to learn the the basic computer skills to facilitate their learning.
Information technology is helped educators make significant changes to the learning process. Many schools now have computers that are connected to internet networks and the internet, allowing students to easily withdrawal information important for their education. New computer based education can automatically modified to suit the users level of ability . ifIT is used to teach in schools then students will feel more interesting and will get more knowledge then by reading books.
Use of IT manufacturing goods:
IT has a major impact in industries where products are designed and manufactured. Many industries now use computer aided design (CAD) to develop product them. The quality of these computer manufactured products is more consistent and higher, leading to greater reliability and increased productivity speed. Computers are used for inventory control , planning and process control. They are also used to run robots that creates. Finish.assemble, and test products and their components.
IT and medicine:
IT has helped to improve the delivery of patient care in a number of different ways.it has reduced the barrier of distance and time via telemedicine and line access to laboratory test results and medical research. it has improved the delivery of health care by making health care information more accessible to patients. It has also helped to contribute to the design of better health care programs. the use of computerized patient records have helped to reduce errors in prescriptions and diagnoses. IT is also helping to improve the training and education of medical staff and patients.
Uses of IT in entertainment:
IT have now become an important part of the entertainment industry. They are widely used to create special effects in movies. They are used in composing, editing, recording and reproducing music and sound effects. They are used in sports to analyze the movements to sportsperson and to find faults in movement and optimize and the movements so that maximum efficiency is achieved. They are used by sports professionals to analyze their techniques to find their strengths and weaknesses. Computer animations are widely used in multimedia and generating computer games.
Uses of it in banking:
IT banking business has been revolutionized by information technology. They are used for various tasks such as online inquiry of customers balance, cheque verification, updating the balance , calculating interest and printing customer statements. Many leading banks have installed automated teller machines (ATMs). These enable the customers to draw money from accounts transfer money, obtain bank statement , etc. all these can be done using a special plastic card which inserted into the input device of a computer , this also eliminates the need for clerk.
IT at home:
Personal computer
IT in public places:
Internet access service
The public can obtain information from the internet more conveniently.
IT in business:
Office automation
Office automation helps office workers improve working efficiency productivity, data security and communication with others.
e-commerce
refers to commercial activity carried out in an electronic network.
IT in government:
UID project
Railway booking
Bill payments
Benefits of information technology:
Globalization- IT has not only brought the world closer together , but it allowed the worlds economy to become a single interdependent system.
Communication-with the help of information technology, communication has also become cheaper, quicker, and more efficient.
Cost effectiveness- information technology has helped to computerize the business process thus streamlining business to make them extremely cost effective money making machines.
Bridging the cultural gap- information technology has helped to bridge the cultural gap by helping people from different cultures to communicate with one another .
Creation of new jobs- the best advantage of information technology is the creation of new and interesting jobs.
All of these example can be summed up as such: information technology makes business easier.
Disadvantage of information technology :
Unemployment- while information technology may have streamlined the business process it has also created job redundancies .
Example a lot of lower and middle level jobs have been done away with causing more people to become unemployed.
Privacy- though information technology may have made communication quicker, easier and more convenient, it has also bought along privacy issues.
Lack of job security- one has to be in a constant learning modew , if he or she wishes for their job to be secure.
Dominant culture- while information technology may have made the world a global village, it has also contributed to one culture dominating another weaker one. For example it is now argued that US influences how most young teenagers all over the world now act, dress and behave.
Analyses of works done:
The impact of information technology on religious practices has basically been to the impact of making data about them more available. The most pertinent inquiry however is whether the advancements in data innovations have impacted the progression of social dispositions, traditions or organizations.
Social mentalities have changed with the impact that nationals of a general public now expect the different components of that society to be preferred educated over beforehand. They additionally hope to have the capacity to get to more data about a particular item, administration or association so they can settle on educated choices concerning their collaborations with that substance .
The "administration" of a country will be involved many fluctuated organizations. However advancements in data innovation have helped governments to enhance their "administration" to their residents. Advances in Database innovation for instance have empowered the legislatures of different nations to group and screen measurable data that they can use to battle misrepresentation and deal with the economy in a more educated manner.
Data Technology likewise majorly affects the resistance capacities of governments. This spreads both an administration's capacity to take up arms and their knowledge gathering ability. Advances in weapons innovation and weapons configuration have expanded the adequacy of different governments' military .
Data Technology has likewise majorly affected an administration's knowledge offices. Encryption of delicate data has empowered governments to get included security. However endeavoring to decode data is likewise a noteworthy zone of work for those utilized by the administration .
The advances in data innovation have intensely impacted business organizations in a few ways. The most imperative part of data innovation in a business, be that as it may, is to give a business advantage. Advances, for example, PC supported plan, social database innovations, spreadsheets, and word handling programming all give a business advantage to the business, as does mechanization of assembling forms .
The utilization of data innovation to screen a business execution can likewise empower the business to highlight territories where they are not making the most utilization of their assets. The utilization of data advancements can likewise build the organizations salary through promoting in the different accessible gatherings .
Advancements, for example, the Internet and satellite TV have made new media and groups of onlookers through which and to which News and Media associations can spread their data .
A foundation of processing and correspondence innovation, giving 24-hour access effortlessly to any sort of cost and item data sought by purchasers, will decrease the data boundaries to proficient market operation. This foundation may likewise give the way to affecting continuous exchanges and make go-betweens, for example, deals representatives, stock merchants and travel operators, whose capacity is to give a basic data connect amongst purchasers and venders repetitive. The data advances have encouraged the development of upgraded mail arrange retailing, in which products can be requested rapidly by utilizing phones or PC systems and afterward dispatched by providers through coordinated transport organizations that depend widely on PCs and correspondence advances to control their operations.
The effect of data innovation on the organizations' cost structure can be best delineated on the electronic trade case. The key zones of cost diminishment while completing a deal through electronic business instead of in a conventional store include physical foundation, arrange position and execution, client bolster, staffing, stock conveying, and dispersion. In spite of the fact that setting up and keeping up a web based business site may be costly, it is surely more affordable to keep up such a customer facing facade than a physical one since it is constantly open, can be gotten to by millions around the world, and has couple of variable costs, so it can scale up to take care of the demand. By looking after one "store" rather than a few, copy stock expenses are wiped out.
PCs and correspondence advances enable people to speak with each other in courses reciprocal to customary up close and personal, telephonic, and composed modes. They empower cooperative work including dispersed groups of performing artists who from time to time, if at any point, meet physically. These innovations use correspondence foundations that are both worldwide and dependably up, in this way empowering 24-hour movement and nonconcurrent and in addition synchronous communications among people, gatherings, and associations.
By diminishing the settled cost of business, boundless working from home should make it less demanding for people to chip away at adaptable timetables, to work low maintenance, to share employments, or to hold at least two occupations at the same time. Since changing businesses would not really require changing one's place of living arrangement, working from home should expand work portability and speed professional success. This expanded adaptability may likewise decrease work stress and increment work fulfillment.
The fast increment in figuring and correspondences control has raised impressive worry about protection both in people in general and private area. Abatements in the cost of information stockpiling and data handling make it likely that it will wind up noticeably practicable for both government and private information mining undertakings to gather nitty gritty dossiers on all residents. No one knows who as of now gathers information about people, how this information is utilized and shared or how this information may be abused. These worries bring down the purchasers' trust in online establishments and correspondence and, in this manner, repress the improvement of electronic trade. A mechanical way to deal with ensuring security may by cryptography in spite of the fact that it may be guaranteed that cryptography exhibits a genuine boundary to criminal examinations.
It is well known knowledge that individuals today endure data over-burden. A great deal of the data accessible on the Internet is inadequate and even wrong. Individuals spend increasingly of their time engrossing superfluous data since it is accessible and they contemplate it. In this manner, it must be contemplated how individuals relegate believability to the data they gather with a specific end goal to imagine and grow new validity frameworks to help buyers to deal with the data over-burdens.
Innovative advance definitely makes reliance on innovation. For sure the making of essential foundation guarantees reliance on that framework. As most likely as the world is currently reliant on its vehicle, phone, and different frameworks, it will be subject to the developing data foundation. Reliance on innovation can bring dangers. Disappointments in the mechanical foundation can cause the fall of monetary and social usefulness. Power outages of long-separate telephone utility, credit information frameworks, electronic assets exchange frameworks, and other such indispensable correspondences and data handling administrations would without a doubt cause across the board monetary disturbance. Be that as it may, it is most likely difficult to maintain a strategic distance from mechanical reliance. Subsequently, what must be considered is the presentation carried from reliance on innovations with a conspicuous likelihood of disappointment, no workable substitute within reach, and high expenses because of disappointment.
Expanding portrayal of a wide assortment of substance in advanced frame brings about less demanding and less expensive duplication and circulation of data. This mixedly affects the arrangement of substance. From one viewpoint, substance can be disseminated at a lower unit cost. Then again, appropriation of substance outside of channels that regard protected innovation rights can diminish the motivations of makers and wholesalers to create and make content accessible in any case. Data innovation brings up a large group of issues about licensed innovation security and new instruments and controls must be produced keeping in mind the end goal to tackle this issue.
Impacts of Information Technology on Society:
With the development of computer industry and internet networks during the last three decades things have changed and global communication has reached an unprecedented height .With these developments immense scopes have come to the surface to impart learning in a much more efficient and interactive way. Multimedia technology and internet networks have revolutionized the whole philosophy of learning and distance learning and provided us with the opportunity for close interaction between teachers and learners with improved standard of learning materials compared to what was existingonly with the printed media. As we mentioned earlier it has gone to such an extent to create a virtual class room where teachers and students are scattered all over the world.
We could be able to work on jobs being thousands of miles away through electromagnetic wave. That way the problem of skills shortage in some countries could be reduced and efficient people would be available to do the job.
Quick dispatch of information globally has facilitated the commercial expansion to an extremely high level with a small firm being able to sell its products to another part of the world very easily as they can communicate to each other in no time and fix up the deal. Development of electronic commerce has made it very convenient for individual buyer to select the product online and make payment immediately. However this has its problem as the buyer has not seen whom he/she is buying from and can never hear from the seller once the money has been paid. This kind of case has come to our attention.
Virtual reality, probably much more advanced and more seamlessly integrated devices (e.g. one could think of a device projecting images (perhaps from glasses) directly onto the lens of a human’s eye), allowing people to disregard their surroundings. This will allow people to travel virtually, e.g. one could go on holidays just by playing a certain program, relax there, walk around, take it easy.
These days one can attend business meetings without having to be there physically. The business partners in such a virtual meeting are able to see and hear each other as if they are real. Mobility may be very important these days, however, in the new century, the need to travel physically is decreasing significantly, instead of flying to a meeting in New York one can just attend the meeting virtually and save a lot of time and money (and protect the environment) .
Contact with other people will only happen if desired by a person, everything else will be done by technology. As an example, nobody will need to go shopping anymore, one will order things needed via some special sophisticated devices which are easy to handle and understand. One can display the goods, possibly even smell, feel or hear them.
Treating untreatable disease like cancer would be much easier as the DNA structure could be defined accurately to guide the kind of cell-based treatment required for a particular patient.
Dependence on IT:
How are individuals dependent on IT?
Routing chores: money, shopping, holiday,
Scanners and imaging system,
Traffic control, and car parking, motorway,
Flood warning systems,
Computer controlled braking, fuel, on cars,
Personal use data, account, education,
Electrical devices in the home, washing machine, video DVD players, microwave, etc,
Telephone lines for internet communications.
Information Technology has already been blamed, among other things for:
Conclusions:
In this article, we have studied the impacts of information technology in our lives so far. We have also studied the future of our company with more sophisticated developments in information technology and its applications in our society. We also discussed the negative effects of information technology such as loss of privacy, unauthorized access to important data. Piracy of pirated systems can cripple the functioning of a government and cause immense disruption. But we believe that the benefits of information technology outweigh the negative aspects of information technology. As we have discussed, we can access information for our studies or research very quickly these days. In addition, global communications have become incredibly fast with e-mail services. We firmly believe in the future that information technology would bring much more convenience to our lives than any negative impact.
References
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Impacts of Information Technology on Society in the new Century. Available from:<http://www.zurich.ibm.com/pdf/Konsbruck.pdf>. [6 February 2014]. | |
Impact of IT on society. Available from:<http://ciaran-impactofitonsociety.blogspot.com.au/>. [6 February 2014]. | |
The Impact of Information Technology on the Organization of Economic Activity: The "Move to the Middle55 Hypothesis. Available from:<http://mesharpe.com/MISVirtual/10Clemons%20.pdf>. [6 February 2014]. | |
Impact of IT on society in the new century. Available from: http://www.zurich.ibm.com/pdf/news/Masutti.pdf. [6February 2014]. | |
Positive and Negative impacts of ICT. Available from: <http://ajahana.wordpress.com/2012/06/27/the-positive-and-negative-impacts-of-ict-5/>. [6 February 2014]. |
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